We goth a fellow (who shall remain nameless) from this company in to repair two small areas of carpet in doorway areas that had become frayed over time. We were told the carpet would need to be stretched slightly to tuck it back under the metal strip that holds the carpet edging down. One area needed a little more work and it was suggested we needed a replacement metal edging strip. Fine, that was supplied. However, when the fellow was hammering it back over the carpet edge he somehow managed to also make an 8cm hole/crack in our floor tiles. He was very apologetic and embarrassed - this had never happened to him before (apparently!) and suggested that all the hole would need was a bit of grout to fill it. Hubby did later repair it but the crack is still noticeable. A year later and the carpet is just as bad as it was prior to repair :(

Approximate cost: $132 to fix two small areas of carpet fraying