While visiting in Melbourne, my Mum and I visited this store 3 times over 3 days at breakfast time. Each time we ordered the same thing: 2 x pieces of raison toast and x hot chocolates. The first time we got 2 pieced of toast but only one hot chocolate, the second time we got 1 piece of toast and 2 hot chocolates, but thankfully, by the third time our order was correct!
Quite polite customer service and professional baristas, but maybe they should consider repeating the order back to the customer to prevent above instances.
The hot chocolate tasted fantastic and we did like it there, hence returning 3 times! :)