I can say firsthand that My buddy Gard is truly a life saver for my family, without the device both pendant and watch my 9-year-old daughter may not have been found. She is a constant absconder and recently on a weekend took off from her NDIS carers in the city. While police were called, and they were searching for her they were not able to find her. I logged on to my portal to locate her however I had issues. Immediately I called My buddy gard but was concerned being the weekend no one would be there, like previous devices I have used. However, they immediately answered and stayed on the phone while we sorted out the issue and located her. This was immediately communicated to the police and she was found within minutes. She was found quite a distance away from where she took off and the police mentioned they had not even thought to look in that area. Again, the customer service went above and beyond helping me and even followed up afterwards to ensure she was safe. Hence, I said it is a life saver for my family and would highly recommend it to any family with or without disabilities.
They also are coming up with additional upgrades and I look forward to them. I have less of a fear of letting her go somewhere now she is wearing her Buddy watch and pendant. From my family to My buddy gard THANK YOU !!! It truly changed what could have been an awful and tragic outcome to a family reunited, and my child safe and sound.