Granite Transformations, Canberra

When we wanted a new kitchen in our rental property and an updated kitchen in our own - we chose to go with Granite Transformations. Big mistake! The rental property was first up, and at first things went very smoothly. However, when we need to ask some questions on the detail of the project, it was extremely hard to get in touch with anyone. When you did speak to someone, they seemed very vague (or acted like you were). Eventually, it came to a showdown - resulting in the contract for our kitchen being cancelled (by Granite) without commencement. The kitchen in our rental property was completed (mostly) to an acceptable standard - but the stress involved with the whole debacle has put us off major renovations for years. Granite even kept our deposit (despite them being the ones to cancel). The price seemed right - but perhaps when something sounds too good to be true, it is.

Approximate cost: $10000