Don't know what these guys are like in person, but on the phone they are very rude.

I am guessing I was interrupting his game, but I simply asked the question "what is the Internet speed you get there" (because if it is just the same as I have at home then I wont bother going in), the answer I get back was "I don't know, but if you need to ask that question then we are probably not the right place for you"

There were several other things he said before that, each time interrupting me mid sentence. As I say, I am pretty sure I must have just been interrupting his game, but maybe if he is going to answer phone calls then he shouldn't be playing games.