I have been to this local shop numerous times to purchase beautiful Swarovski crystals and other pieces to make earrings and bracelets for friend's birthdays. Harmony Beads was my favourite bead shop given the lovely pieces they stock, however I have recently had a very disheartening experience. For a number of extreme personal reasons, I was not able to use a $100 birthday voucher I received within the year time frame required, and when I called to explain why I couldn't use it and request an extension I was denied this entirely. I respect the reasons provided, but I also believe that at times there are extenuating circumstances, such as hospitalisations and lengthy rehabilitation that require some flexibility. I will be looking for a new bead Shop, might not be local but hopefully I will have better experiences whilst still finding lovely pieces to indulge my hobby.