We purchased a computer from Harvey Norman Sale and it was a lemon, we had issues from day one, we attempted to return it the following day and were refused in conflict with their legal requirements, after a phone call to consumer affairs (while standing in the shop) they exchanged the item, the replacement was better, we didn't any issues until just over 12 months later, however we had taken the extended warrantee and again we had to fight them to meet their requirements, we ended up succeeding and all was resolved but I just don't trust them, their service isn't that good anyway, and they are over priced, every time I have priced anything they come out on the bottom (e.g. Yesterday was helping a friend look for a new laptop, their 'amazing deal' they offered was still $142 MORE then the ticket price at dick smith...).