6 reviews about Heidelberg Fancy Dress

verified email - 30 Aug 2018

HUGE selection of costumes. I hired a costume for Oktoberfest from here and was impressed with the quality and their customer service.

verified email - 21 Apr 2017

I visited this store a while back and I must say I had a pleasant experience. There were so many costumes to choose from and I took my time trying to find the best one for a dress up party. Staff were nice and helpful I found.

verified email - 19 Aug 2012

I have only been here once to hire a costume for a fancy dress 30th birthday.
I went to this shop as it was close to home and was very pleased with the service. The staff helped with find something suitable.

the price was very reasonable too.

If I were to go to another fancy dress party DEFINITELY I will go back to this store to hire an outfit.

verified email - 25 May 2010

Great shop..
great service and helpful staff that were willing to come up with ideas and do there best, I hired a catwoman suit and it was fantastic.. the shop was Huge compared to others I had been to.. everything laid out and easy to look at..

Approximate cost: $62.00

verified email - 25 May 2009

Fantastic! I had a party with a "hollywood"theme and I had no idea what to wear. I went to the shop, and even though they were busy, the staff were really helpful and showed me all the things i could dressup in. The shop is huge with thousands of costumes and the big photo boards really help you to see what the costumes look like on. They were really cheap too - my "can can dancer"costume only cost $60 (compared to other shops i had called which were charging between $70-$100 for a costume!) Would definately go there again and recommend them to everyone.

Approximate cost: $60

verified email - 17 Sep 2008

OK, the only really good thing about these people is the variety of costumes and the ability to browse through them on-line.
I found them on the Internet and although I live SE Melbourne, drove all the way up there, which took me 1.5 hours after work (I had to leave work early). When I got there I knew I wanted the Marie Antoinette dress for me and a mask and a mask for my partner (for a masquerade ball).
The rental prices shocked me. A lot more expensive than the other costume shops I had a look in. It was very buisy- full of people on a friday night. There were not enough customer assistants, so I had to wait for someone to help me and then she said: I'll find you some masks to have a look at and dissapeared. I waited and waited then another lady came up to me and asked if I was ok and I showed her the lady I was waiting for- but when this girl spoke to her- she said: I didn't say I'd find you some masks! They're right there on the wall anyway, you can have a look yourself! (I hadn't noticed them before) I thought that was a bit rude.
Another thing is the quality of the costumes- awful, nothing like on the website. My dress was supposed to have white and silver colours, but it was so worn out and unclean that the white was grey-ish and the silver threads had pulls all over the dress. Plus the underskirt was so worn out that the rope that kept it on was almost torn out of the material. But I had no choice, because I needed this for the next night so I borrowed it.
The shop is not open on Sundays, so I had to return it on Monday or lose my deposit. Even though I lived so far away and asked them if I could possibly drop it by on Tuesday, which would work with my work hours, but they said no- I would lose the deposit.
On the night wearing the dress, the underskirt completely failed (due to the rope that tied it gave out because it was so wear-damaged) and fell off right on the dance floor! In fear I had to saw it all up on Sunday by hand- i sew it back into the underskirt and fixed all the damage there was before I even rented it. I didn't want to lose the deposit.
My boyfriend had to return it on monday, as I couldn't and said he complained to them about that but they said there was nothing wrong with the underskirt, as it was all sewn up (I did that!).

Approximate cost: $160

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