My first visit to the store I needed a quote to fix my laptop. Robert said he charged for a formal quote but will be happy to just email me a price. So I emailed him and he emailed back and all was fine, although I did feel that he was a little cold and couldn't be bothered with the job.
When I went back to take my laptop in, he had another staff with him and they were a little bit more interested in helping me. Most of the time when I visit it feels like a quick in and quick out service and it just makes you feel like they just want your money and not the rapport with you.
The repair was good though, the laptop is now up and running, I just feel that the service could have been better.