I have been a regular 'after work' customer on their drive-thru for years - usually coffee's or a frozen drink in hot weather.
In the last few years, the service and delays there have become intolerable.

This is the second (and last) time I have lodged a complaint or review of HJs Golden Grove - the drive-through is hopelessly managed and I suggest the whole place is understaffed.

LONG wait times on the drive-through and twice in the last two weeks the first (pay) window was not staffed at all - the first time we had waited from the speaker to the window for over 7 minutes - the vehicle in front of me simply drove forward to the second window and after a brief verbal with staff it drove off. I moved up and was told to go back and drive through the queue again as I had not paid at the first window. I considered it, but having been delayed all that time already and seeing about 6 more cars on that queue I drove away only to notice the car which had been in front of me before had rejoined the queue.

I lodged a complaint on HJ corporate site and was rung back the next day - very apologetic and assured that staff concerned would be 'retrained' in handling customers.
So tonight after an over 5 minute wait for the car in front to pickup food I sat at the first window ALL THAT TIME and not one of the staff in the back area came near that window. When first car finally got their food and moved on, I moved up to the second window (by that time there were cars behind me) with my $2 in hand for the frozen coke, to be met by a young teen who very tersely told me off for not waiting at the first window. I explained that no one was there. Her response was to bark at me to read the sign on that window, at which point I was so fed up that I told her to forget it and drove off. Went over to Macca's. Got my drink and out in under 2 minutes.

Learn from this HJ's.
- train your staff in customer politeness
- employ the required number of staff
- use the 'WAITING BAYS' for long orders.

Don't bother ringing or emailing me - I'm finally done with you !

Approximate cost: $2

I found this business on Word of Mouth

Scam - downloaded shake and win app, updated my facebook status with thier advertising, took coupon to drivethrough counter, they say sorry we dont do cheeseburger vouchers, theres no button for it!
No substitute, just tough titties! What the! What a load of bs!
If you send out the coupon, honour it!

usually enjoy eating hear, am a little disappointed in the quality considering its not very busy when i go in. staff are friendly but a little bit inexperienced. store is generally clean and tidy, great playground for the kids

We went to Hungry Jacks at Golden Grove for a kids birthday party yesterday 28th Jan 2011. The forecast temperature was to be 39 degrees so it was going to be a hot one. The air conditioning in the main room was ineffective and the small side room, which was to accommodate the kids for the party was stifling. A single fan was being used in a fixed position and on asking if the conditioner could be turned on for the kids was met with the reply that it was not working. The food was of a usual good standard and the price was very reasonable. The room was constantly cleaned as spillages occurred with was a credit to their staff unlike other Jacks I've been to. The service on the whole quite good except around dinner time when every one comes in and wants to be served at once resulted in a medium size queue. Soon after the counter was empty. On the whole quite good but on this particular a very hot encounter.