These guys did a great job cleaning our whole (new) wool carpet for its first year clean so we called them back out to deal with one (nasty) stain. Massive call out fee + carpet 3 shades lighter and roughed up = never again. Yes I called them to let them know I wasn't happy and their response was "well the carpet was already damaged so it isn't our fault". I'd take the smaller coloured patch over this larger brights spot that reeks of oxidising agent. If I wanted a bleached patch I could have done that myself.

tl;dr missing start for shoddy and expensive call out and more for management handling after. Try a different company!

Approximate cost: $145