1 review about Image Superstore

verified email - 05 May 2012

*NB this is also a photography business but I'm reviewing it as a cafe as that's what we went there for*

I went here with 3 friends for a high tea deal that was offered through the living social website. It was a pretty good deal, high tea for 4 people including a bottle of Riccadonna for something like $89.

Booking the high tea was really difficult. They provided a mobile number which I rang multiple times and left messages, but it was never answered and it took multiple attempts before my call was returned.

The week before the high tea, someone called to confirm the booking. That's great. However when I rang back, the person I spoke to was really confused and couldn't seem to understand what I was calling about. Plus, even though I had confirmed it, when we arrived on the day, they apparently had a booking only for 2 people.

The food itself wasn't too bad. Nothing special and certainly paninis and mini-pies with packet tomato sauce is not something I would associate with a traditional high tea. The service from the man who served us initially was great. He was friendly and attentive.

However, the thing that marred the whole experience for us was the service from a second woman towards the end of the high tea. After finishing our first glass of bubbly, we asked this woman if we could have the rest of our bottle (as the people at the next table had, and as per the deal on our voucher) - this woman made a face, argued that we had two vouchers for two (not correct), and finally stormed off to get the bottle. She came back, slammed it on the table and said in what seemed a very surly tone "go nuts". There was no apology at any time for the mixup, not even an attempt to be polite or suggest that there might have been some miscommunication. All in all she made us feel really uncomfortable even though we had only been asking for what was meant to be included in what we had paid for.

So overall, for $23ish per person it was a really good deal but I will not be returning here and would not recommend it to others.

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