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Not happy with the time
To receive my products or the quality

Approximate cost: $2900

Ordered a bed in November 2021 with delivery due after March 31st, as coming from Malaysia by sea freight. Container finally arrived in Australia in JULY. Then they sent bed to me.....it was the wrong size. So I sent it back. I was told that new bed would be AIR freighted so I didnt have to wait months again. Got an email early SEPTEMBER saying bed would soon depart Malaysia, by SEA! I emailed to say it was supposed to be AIR. They then said it was delayed a few more weeks by the manufacturer, so not their fault. At this point I realise this is just going to be an ongoing problem so I ask for a refund ($1600). They come back with a "oh we're sorry, how about $200 discount". I say no. They come back with $500 discount. I say no because its become quite clear that I won't be getting a bed and I now how serious doubts I will see my refund. I asked for refund within 7 days. They came back with 14 days. Its now of course more than 14 days and no refund and no communiction. I have started formal proceedings with the Office of Consumer affairs to lodge an offical complaint and will also be pursuing legal action to recover my refund . Going by the latest reviews this is a recurrent theme so beware if you buy from this company. When I ordered last year their reviews were glowing, but now I am seeing reviews from people having the same issue as me. DO YOURSELF A FAVOR AND BUY ELSEWHERE! I highly suspect they have got themselves into financial strife and don't actually have the cash to give people their refunds.

Approximate cost: $1600