After being a fantastic tenant for 1 year, I had to break lease to move closer to work. The whole time in the property, I had nothing but issues with noisy, sub-letting neighbours, appliance problems and many others. I have found that every time I reported a problem (in a friendly, casual manner) they got s****y. After deciding to break lease, I was threatened, spoken to in a disgusting manner and not told the correct procedures at all. I get that Real Estate is a difficult business, but if you cant maintain a friendly positive attitude with your tenants when they are being nice to you, then you shouldn't be a property manager. I am done with them, and will not be renting through them again. Tenants have rights too.

After a long time renting an apartment on Brisbane's Southside, my partner and I decided that it was time to buy a house and get out of the renting game for good. So after spending approx 2 years at our current place, paying rent on time each week, and recieving numerous accounts of what good tenants we were, we then let Jeff Jones Real Estate know that we were leaving. I asked them exactly what we needed to do to ensure we got all our bond back and they gave me a list of things to check off and then let me know not to worry as if anything else needed to be done, they would let us know and we would have a chance to go back and fix it. Well this is not what happened. I had a staff member call me to let me know that all was fine however then they took approx $700 out of my bond. When I contacted them to find out what was happening, it would take them days to respond to me. They also deducted extra rent from my account and did not think it was important to immediately return these funds to me, even though they had no right to take it in the first place! Once you decide to leave a rental property they treat you like you don't exist. I even told them that I felt very dissapointed with the level of service I recieved as I had always been a good tenant, and again this took over a week to recieve a response of "Sorry". In the end I managed to get my bond back but only after a very painful few weeks. Consider yourself warned :)