When we first arrived we were greeted by the owner, and he took us personally to our cabins and stoked the fire for us and showed us the features of the cabin. He also reccomended the best jenolan caves to book for hte next day. We found he was a guide down at the caves so we got alot of information from him, he was very helpful. The next day it snowed, just enough to cover the ground but it was great! the only place it snowed in thearea was on the bit of hill their house and the cabins were situated.