I bought a small 10-pack of 9cm tiles to mosaic a table. I got home and discovered they weren't exactly the same pattern as the other two I had at home. That is, I purchased Waringa Tomato 613821 instead of Waringa Tomato 613820. The mosaic is only half complete. I needed to exchange the ten tiles for the correct ones (and purchase an additional ten) but the man said it was not possible. He said he thought they might be on sale and exchange is not given in that case. But he had to consult the computer to check that. The point is, the tiles were in their regular shelves - not the clearance section - and there was no signage at all to suggest they were a sale item. Indeed, the receipt itself states that it has a returns policy that "must be made within 28 days of purchase date and a 15% charge will apply". So you see why I feel disgusted with this money grabbing, sneaky company who willy nilly claim items to be "sale items". I, of course, now have to find another tile company in order to complete the mosaic. Not only that, but I also have 10 tiles that don't match and therefore, can't use. I am so angry.