Prospective customers of this store should be aware that even if they have a valid exemption from wearing a mask, they will still be refused service by the on-site manager and they should also be aware that her stance seems to be fully supported by the owner of the Bondi Junction franchise.

This policy is probably illegal but my personal concern is really that they don’t have the grace and honesty to advertise their policy on the front of their shop. You’re left to have the kind of unpleasant encounter I had. If they had a clear sign at the front, I would have walked past and booked elsewhere.

Head office described the manager’s treatment of me as “heartless” when I called them on their 1800 number to express my shock at how I was treated, but I have not received any apology from either the manager or the owner. In fact, the owner’s conduct worsened my distress. I had contacted him because head office encouraged me to raise my concerns with him because I had some valid concerns about the treatment I received and it was suggested to me that it might help him to hear it. Not so. He clearly didn’t want to hear and didn’t even bother calling me to hear what I had to say.

I strongly recommend that head office should be giving staff sensitivity training. We’re all doing our best in difficult times, but treating differently abled customers bad is simply beyond the pale in this day and age. I not only won’t be coming back, but I will be continuing to advise friends and family to avoid this store.

Friendly, professional staff. You can go and shop if they are busy and they will text you to let you know they’re ready. Excellent idea. Kay cut my hair, honestly the best haircut I’ve had in 25 years. Will not go back to Double Bay. Thank you so much. Malcolm Anderson.

Dominique and Just Cuts at Eastgate always give me great service and exactly what I want (even better) in a hair cut. Only ever wait long enough for a coffee and pay around $29. Very professional mob and a pleasure to deal with. Natalie.

Approximate cost: $29

Great service and lovely staff. I pretty much did not wait. And I was very happy with the result!

Approximate cost: $65

JC Eastgate- I rang 2 say b there @ 5.30. Closed in front of me-30 mins early! :( Poor CS.

I always ask for The Loveley and talented Irish Lady
She seems to be in demand and has a very friendly
attitude. Never seems to show any stress when busy

Approximate cost: $25

I regularly get my hair cut there. Fast, cheap and not too busy. Just the way I like it! And the service is great too.

I have been going there for my haircuts regularly for the past two years, and the more times you go they give one free cut after so many cuts. Girls are usually from overseas, and all have a different way of cutting

Approximate cost: $20

Good place for a quick and inexpensive hair cut in the Bondi Junction area. No appointment is required and the wait is short as long as you don't come on Saturday morning.

Just Cuts does basic hairdressing at reasonable prices. You can generally walk in without an appointment although it does get busy Thursday evenings and weekend afternoons. They ask if you've washed your hair in the last 24 hours and if not they can wash it for an extra charge but they prefer to just cut clean hair and not do the extras. I've always found their cutting skills to be good but my hair certainly isn't complicated. Their prices have gone up a bit over the last few years so it's not a really "cheap" haircut any more but certainly cheaper than most places in a major centre and they are pretty quick because they don't do colouring or straightening. This also means although they do sell a range of hair treatment products, they can't push you to have extra services done (except theydo charge for things like a full blow-dry so be careful of that).

Approximate cost: $25