DO NOT TRUST THE SERVICE MANAGER AT KEEMA, MT GRAVATT – If you have an issue with your service and she promises some sort of action to rectify the complaint, DO NOT MOVE OUT OF HER OFFICE UNTIL YOU HAVE WRITTEN CONFIRMATION IN AN EMAIL AND YOU HAVE READ THE EMAIL ON YOU MOBILE PHONE. This advice unfortunately relates to ALL managers, salesman and staff at Keema, as the General Manager of People and Operations who ineptly handled my complaint against her has confirmed in writing that anything you are told by a staff member at Keema is not valid unless you have it in writing. It is sad that you can no longer trust managers at large company who states that they care about customers – What a joke.
I unfortunately trusted the service manager’s word and found out later through my complaint addressed by General Manager of People and Operations at Keema that there was NO record of a $60 credit that was negotiated, and he stated that as this was not documented, the credit was not valid. I had an issue with one of the incompetent staff in Feb 23 and was incorrectly charged. I raised the issue with the staff and they did not care, so I went and saw the Service Manager the next day. She agreed that there was a misunderstanding and stated that she would credit my account with $60, which I accepted. When I went to book my car in for the 10 Year/150,000km service in Jun 23, I rang up to verify the price less the spark plugs (as I had replaced then less than 12 months earlier due to an interstate trip) and the $60 credit. The staff told me that they could not delete the spark plugs from the service and I stated that I was not going to replace the spark plugs (that last 10 Years/150,00km) that were less than 12 months old and they stated that if they do the service they will replace them and charge me again for new spark plugs. I told them to cancel my booking and I will find a mechanic who will complete the 150,000km service without the spark plugs, so I never got to ask about the credit. My IX 35 was also using excessive oil and this was being checked however from Feb 23 to Nov 23, the Service Manager had been extremely rude and condescending towards me and ignored my emails for five months when I was waiting confirmation of the next step with the oil issue, after the final oil check was completed in Jun 23. I got sick of waiting and lodged a complaint, which was incompetently answered by the General Manager People and Operations, and after finding out that Keema do not care that their customers are being treated badly, lied to and ignored and they support their managers dodgy actions, I wanted nothing to do with Keema and requested the $60 credit be returned as I was not going to use it, only to find out that the Service Manager had lied to me and the credit promised did not exist.

Keema Springwood - Purchasing the car they bend over backwards to contact you and follow you up and make sure they get their bonus for selling you a car.
Come to Service Dept. It flips around and the opposite happens and if you present with an issue then its like you have inconvenienced the service dept.
You listen to the waiting message and the talk about great customer experience - well some one needs to show how to achieve that
Culture starts from the top down have a great manager with great customer skills and attitude and it flows down the line and people are inspired to work for them.
So the manager of Service Centre at springwood hmmm not sure - the someone from the Keema family needs to put their arms around him and have a chat
Something needs to change and i am a very loyal person but enough is enough and i will find another service that offers great customer service
Jim

I was advised at purchase of my 2019 Isuzu 4x2 Mux Keema Springwood that the navigator update would either be free or I would have to pay an upgrade fee to do it myself or that Keema would carry out at a cost of $75 at the next service. I visited the upgrade site and found that all upgrades are in US Dollars and cost a lot more than I expected. I rang Keema and asked them for assistance. I explained the situation and as far as they were concerned the staff member never said it would cost $75 and that they couldn't help me! There was a suggestion from the sales consultant that I purchase another navigating system and utilise google maps! What a response after purchasing the above vehicle for some $51K. I guess I should have read the previews before purchasing. Not sure whether I will get my car serviced there as I don't particularly find their customer service all that special. I just dislike people who imply that you are not telling the truth. Anyway lesson learnt!

The new 2021 Tucson is an awesome car! KEEMA Springwood IS NOT!! Steve James the salesman has 16 years of mastering lies and bs! Mind you, that's a prerequisite to being a car salesman. In short, KEEMA Hyundai overcharges on their sales and this fact comes from another Hyundai dealership salesman! Steve wouldn't give us a breakdown on the delivery and handling fee, other than a car wash is worth $100 and you're supposedly free car service is included in those fees. So no free service. Delivery and handing charges is their way of a $1500+ profit. They didn't set the car instruments to our preferences but said the radio works! Only half a tank of gas, not full. More Steve bs! A low ball offer on our 2019 17000 km Holden Trax Turbo, $17000 up to our agreement on $19,610. We got a better interest rate loan from an external banking firm, not using their in-house lenders. You couldn'thelp but sense everything coming out of their mouths was pure bs! Do yourself a favor and stay away from these Hyundai Hyenas!

The service is the worst I have ever experienced. We purchased a 2018 model Hyundai I30 and was advised it had the balance of the 5 year factory warranty and the service was up-to-date when I contacted Hyundai customer support to confirm this I was told this vehicle had not been serviced for 2 years so I feel that I have been deceived by Keema Springwood.I have since managed to speak to the Regional Manager Jason Taylor on two occasions to be advised he would get back to me he obviously believes that he is not required as part of his job to have any manners or service as he does not call you back. There are plenty of Hyundai dealers in Qld l just hope that this review prevents someone else being deceived and cheated like I have been. Under no circumstances deal with Keema Hyundai Springwood

Extremely dissatisfied. My finance company emailed confirmation that the funds for the new vehicle had been transferred on Friday
This wasn't good enough for Keema
They insisted that I wait until they could see the funds in their bank account
Finally on the Tuesday they confirmed the funds had been received
I picked up my new car Tuesday afternoon
The previous Thursday when I signed all the paperwork I asked for the trade in value be refunded to me in cash
Surprise Surprise
When I picked up my new vehicle on Tuesday I was told they don't do cash and that the money would be transferred to my bank account
Well here we are Friday afternoon and I still haven't received payment for my Trade In

Thanks Keema Hyundai Springwood for ripping off my parents in law and taking advantage of their language barrier and situation.
The purchase of a $16k car turns into over $35k in payments!
THESE GUYS ARE COMPLETE RIP OFFS.
I don’t recommend them at all.
Approached them to try and rectify the situation in a sensible way and relevant senior manager was conveniently “not available”.
...And now I’m trying to fix the issue they created. NOT GOOD ENOUGH!

I will be extending my review and complaints to other platforms

I booked my 2013 Nissan Pulsar in for a service today to have an 80,000klm service and to have two specific things looked at and fixed on the day. 1. a knocking noise in the right hand front of the car and 2. a fanbelt noise when at idle. When I dropped the car off at 8.15am this morning I also advised of the brakes squealing bad and that the discs may need machining. The service advisor explicitly told me he would call when he found something. Needless to say that at 5pm I called and spoke to the same advisor and said I haven't heard from you all day. The reply, that's ok! I then said well I wanted to get those issues fixed on on car and he replied, that's ok again! He further said we will tell you what's wrong when you get here and you can get them fixed later. He finished by saying "that's ok" again and told me to come down and pick the car up as they were in the middle of doing the paperwork.

So after arriving at the dealership I obviously questioned why I wasn't called and he said that there was no point as they couldn't fix the items on my car same day. I questioned then why he told me this morning that he would ring as soon as he found anything wrong with the car and then said he has only just spoken to the mechanics at 5pm! My lord please get your story straight before telling fibs to customers. When I then questioned what his role was he said simply to check you in when you arrive and check you out at the end of the day. Less than inspiring to say the least. Here's a perfect example why businesses struggle, a customer pre-books to have a service and spend whatever money I need to fix issues with my car and they don't want to take it. It is that bad that he told me when I paid the ridiculous $497.00 bill what needed to be fixed and didn't even provide a quote or when or how long it would take to get fixed. It all ended when I said I will take it somewhere else to get fixed and was told, you guessed it, "that's ok.! Bye bye Keema Motor Group you won't see any of my money again.

To end the saga I hopped in my car to leave and they had pulled the power cord out of my windscreen camera and pulled it down and out of the roof lining. I also drove home listening to the knocking noise, fanbelt noise (which I was told was the exhaust and will find out via another workshop) and squealing brakes. Customer beware, don't waste your hard earned money. This car is going to my daughter in a few months now she has her license and I will be buying another new one for myself. This time around it won't be a Nissan (nor any make from Keema Group) nor will my daughter return to Keema for servicing.

POOR service at Keema Springwood. Staff don't want to even know you, let alone help you. Too busy talking among themselves. We wanted to buy a car, but they brushed us off completely. So we went off an bought the exact same car at down the road. Avoid Springwood Keema at all costs, unless you want to feel unwanted!!

Generally good experience, but they should of sorted a couple of problems on last visit. car was staggering when n=moving off from stop line. Took two visits to keem a garage to solve problem.