Kent removals and storage are all show and no go. They present themselves as a reputable removalist company however once you have paid for the service it all changes. We had the following occur;
* Overcharged $300 for a rubbish removal at time of move (we were never told this was a charge within the service until we had issues with the entire move). Misleading and deceptive conduct undertaken by sales person quoting our move.
* No communication from the move coordinator - again once the invoice was paid - there was no care for the service to be provided.
* Not provided with box pick up - Kent organised a day for box pick up. They did not attend the address to pick up our boxes which was confirmed via email and text. Instead they blamed us for not being home (they arrived on another day when we were not home and did not communicate this to us). They also have attempted to charge us $55 for this service that is meant to be free.
* LOST ITEMS - Kent have lost our boxes - they have been unable to find some of our belongings. The have also not provided us with the requested photos from pick up so we can clarify exactly how many boxes are missing. Kent have had 7 days to find our items to no avail. Additionally. No communication from Kent has bene provided as to the progress or outcome of this.
* DAMAGE - Kent have damaged multiple items of ours in the move. Again no financial remuneration has occurred for this (we had insurance with them too).