When this place opened they tried really hard and provided better than average Thai food. We ordered from this place every three weeks or so and were generally happy....
Alas, as time has gone by their don't care attitude has increased along with the oil content.
When you call to order take away they quote a FORTY MINUTE wait...
Second last time we ordered from them, the forty minutes was completely optimistic and we returned home without one of the mains - despite having a discussion during ordering about how it would come with Jasmine rice that we didn't have to order separately... So they DID hear the order - they just forgot the dish... After ordering at 7.15 - NOT RECEIVING dinner at 8.30pm was very annoying.... We rang to notify them politely in case it was sitting at the shop. Nuh.......
This week - our FINAL order at Kao San was quoted as taking 40 minutes and we were told they had "no prawn crackers tonight" .. Great planning for the weekend!
When we arrived 35 minutes later, they had completely overlooked the entire order.. No sorry, no rush on the re-order, no discount, no voucher for next time - nothing!! Just general underwhelmed boredom...
After another 30 minutes and not even the slightest care factor for customers who have been regular (we were very matter of fact and not outwardly angry/ aggressive at all), out came the order......
My fish cakes were over fried and sweaty in the paper bag they serve them in, the sweet and sour dish barely average and my husband's Massaman curry INEDIBLE!
I see Kao San Rd getting good reviews on other sites but I'm thinking they are from way back in the start when this restaurant had people who cared... Or maybe eating in is a whole different experience. Lets hope so for their sake.
If you can't run a takeaway service efficiently and well, maybe stick to the restaurant?
We are looking for a new Thai place!

Approximate cost: $15