The Kindy Dance Time Management has not responded to my request with COVID-19 pandemic situation. They forced you to roll over your enrolment when you did not purchase an online product. They are taking advantage of the COVID-19 situation not to return fund and use policy to say you agreed to the T&C. I didn’t agree to buy an online product for $175 to watch their Director to dance and expect me to do the delivery for my kid. Terrible terrible way to treat customers.

Approximate cost: $175

My daughter attended classes at their Newport location and the teacher Miss Penny was excellent. I liked how they incorporated themes in the lessons and included sections where parents helped their children and sections where students danced alone.

However - I have had to cancel this Term because my work changed days. I contacted them via email twice - to compliment them on their teacher and to ask to arrange a refund because I had paid in full for the Term and the lessons had not even begun for the year yet.

No reply.....I emailed again a few days later......no reply

I called them and it goes straight to message bank.....no return call.....I called again the next day and left another message.....no return call.

That level of service is just awful! I understand if they would keep some money without refunding it all....or even if they were not going to refund any money to me (which is not good enough especially as the class isn't full so it is not as though they have turned people away to keep our position) they should at least respond to emails and/or phone calls!

With so many choices for children dance classes out there.....I would suggest you choose somewhere else - somewhere that values their clients and at least responds when contacted repeatedly.

Approximate cost: $120 per term