OMG what a morning NEVER EVER will we step foot into Kiss The Bride wedding clothing in Caboolture
...Extremely POOR customer relations skills. A certain staff member stated point blank her staff are always right over any customer... After many dress searches my Fiancée finally found the dress, when we purchased the dress the sales woman was asked if we could layby the dress as our wedding wasn't till October 2016 the answer was not a problem. Even though I myself signed the layby contract which stated the layby was set down for a lot less time the sales woman reassured us that this wouldn't be a problem. After making continual and ongoing payments weekly some fortnightly and monthly the dress was almost nearing payment completion. My partner went in today 7/05/2016 to make another payment and was belittled and attacked by this certain staff member and bought to tears. Reneging on the verbal contract that her staff had made we payed the layby in complete. Mind you it was never about the money we only needed somewhere to store the dress until the week prior to our wedding. We had also ordered 2 brides maids dresses as well which had to be ordered in, we had no communication as to wether these dresses had arrived. When my partner attended, this particular staff member attempted to try and charge us the full price as the dress maker had increased the price, when it was explained we had been given a price and it was not our issue if the dresses had to be ordered in, she very reluctantly reduced the price even though it wasn't to the prior agreed sale price. When I called up to voice my discussed in her and her company's lack of knowledge in sticking to an agreed verbal contract she then took it upon herself to talk over me and then hung up on me. I then decided to head down to the shop to speak with her and take the dress back as it was stained and marked. When I walked in I was straight away greeted with a very hostile woman. When I started to speak and address my issues she continued to talk over me and always disagreed with every statement. When I said to her if any of my staff had entered into a verbal contract with one of my customers I being a reputable business man would honour this contract and keep the customer happy, she then said my staff would not have said that and I will always believe my staff over a customer. After sending my Fiancée out of her shop in tears and cleaning the brand new dress with wonder soap and a rag we would not recommend nor will we will ever step foot in this shop again.

This bridal wear store is simple with lots of room to try outfits on. The owner was friendly but not pushy and happy to answer or guide when asked. Great range of cheaper outfits as well.