I got a trampoline from here. When I got it home to assemble there were no tools (specific tools were required to attach mat to frame), screws to fix the pieces together or any instructions. I called them and they said I could come and pick these up. As it was already late saturday i couldn't go then or on sunday as i already had plans, i had to go during my lunch break. Although they said they would be waiting at reception for me I had to wait 10 minutes when there as nothing had been arranged as I was promised. When I got home to continue assembly I found there were meant to be 2 different size screws and they had only given me one size. They had also only given me one of the specific tools required to clip the mat to the frame.

For the price the product seems ok. I understand mistakes happen and things get missed from being packed. But to go back and still not get the right items given to me is very disappointing. I would think twice before purchasing from them again.