Laser Printer repair: Could not remove toner cartridges.

Other than the rapid arrival the follow morning after my initial contact ... what followed - I am not at all confident with the company/service.

On the technicians second visit to mend my printer he suggested that he take my printer back to base for another technician to check if the problem was a Sensor issue as the toner cartridges were not rotating (this was done after he had already replaced a Drum ... at a large cost). The following morning I received an email quoting three colour cartridges but no mention of the issue at hand - ie: possible sensor fault - yes/no?. I was not impressed.

As it turned out, after speaking with the initial Technician, when he returned my printer - he said that there was no Sensor fault and the cartridges were not rotating because he didn't wait long enough for the machine to do its rotating - as advised to him by the base Technician. Needless to say ... my confidence in his ability to diagnose a fault with my Konika printer plummeted to zero.

Will never used them again - will not recommend them to others.

Approximate cost: $310

We use LaserFast for IT & Desktop Support level 1 and 2, the technicians are skilled, knowledgeable and always on time.

We have multiple sites across Australia and in remote locations. LaserFast have never let us down with their work and we will contuinue to use them for many years on all our upcoming IT Projects. Great work and thanks to the team

Approximate cost: $Cheap

LaserFast came within an hour and had my Canon fixed in 20 minutes, the technician was friendly and professional. I wouldn't use anyone else, they have consistently done a good job on the Canons and HPs! - John Holmes,

Approximate cost: $99

Russell was a friendly person and new what was wrong with my printer before he came. He explained what was wrong and the it could be a while before he would be back to fix it. But i got a phone call last night to say he would be here to morrow to fic my printer.