After sleeping on a queen size mattress for the better part of +/- 15-years my Wife and I decided to up-size to a King. We spent countless weekend hours running to and fro, trying all manner of mattresses from wholesalers to retailers and by the end of it all knew exactly what we wanted.

A lot of the retailers we visited, although knowledgeable to varying degrees, most were willing to do a deal off the floor price so we did our best for an 'apples-to-apples' comparison. Generally the only retailer to stand above the rest was Sleep Doctor in Hawthorn East.

It's a franchise store that's owned and operated by Director Andrew Cain, and I must tell you that he provided a level of customer service most other retailers only dream about. He was diligent in meeting our needs and, just as important, willing to listen and impart his knowledge of the business without being overly pushy or off putting. Most other retailers lacked the skills in knowing when to engage the customer and when to step back, something which Sleep Doctor did very well.

With purchase in hand Andrew kept us abreast of delivery and as promised arrived on the day to do the installation himself. Part of our mattress order involved a custom base which wouldn't be available for another few weeks, and without us having to ask Andrew provided us with a loaner, free of charge.

To make matters even better, when the custom base arrived Andrew pointed out a small defect we had not noticed and said he'll get that fixed and get the new one out to us in a couple of weeks. True to his word he arrived with the new one and 6-weeks later, life is good and the mattress is a dream.

If you're in the market for a new mattress then I strongly encourage you to give the Sleep Doctor a try and see where it takes you. I've got nothing but kudos for Andrew and his sales consultant Dane, these guys did a fabulous job and candidly... it'll be your bad luck if you miss out.

Regarding the cost noted below our purchase involved a king-size mattress with 4-drawer base + $40 delivery. After little haggling Andrew was kind enough to throw in pillows and mattress protector too. Although most mattress retailers will do the same I can assure you they will not do the installation themselves nor give you and your family the level of personalised attention that truly exceeded our expectation.

Thank you.

Approximate cost: $3,600.00