As a hardware store, Masters is fine though we have found the staff at Bunnings are far more knowledgeable and when building a new house, that knowledge is invaluable.

As a store to place a custom order, they are useless and we've found it to be pointless anyway since thet are just a "go-between"; they introduce you to the real company doing the work so they can take their "cut". Meanwhile, if you want to follow up the progress of your quote or order, you find yourself popping into the store several times a week in the hopes of finding someone familiar with you file. If you can ever find someone around the custom orders desk, it will very rarely be anyone who works in that department and while they may be very friendly, you really just want some answers.

In the end, after ages following up problems with quotes and poor customer service, we dropped the middle man. And after all that, it wad cheaper going direct to the actual installer, though Masters claimed they get a discounted price due to the volume of business they introduce