We rented a home from Masters and they were consistently poor about responding to requests for service. Our oven stopped working, but was never fixed. A leak in the ceiling took almost a year to get fixed. Our pool had a leak in the lining, so it needed constant topping up with water if it was to be kept clean with the pump. Masters would send someone "to look at it" but not fix it - and would keep on sending us bills for excess water usage in the meantime! We moved out when the owner wanted to reclaim the house to do renovations. One of these renovations seemed to be replacing the old carpets (very light-colored ones, not a smart move for student accommodation, since they already looked rather well-worn when we first moved in). They even sent someone to the house to give a quote on a new carpet while we were still there. But then they told us we still had to pay for getting the old icky carpets professionally steam-cleaned.