Good place to chill out with friends or family. for coffee and other hot drinks specially during winter seasons.

I have been to this max brenner many times and its always because the staff are always so nice and come and chat and just always make me feel valued. Plus there got chocolate always tastes like its a pure melter bar in a cup it's just perfect.

Approximate cost: $14

I used to visit often here as I am a Huge chocolate lover, however over the past 6-12 months I occasionally visit. I love the food (although slightly over priced) however I find the service and seating arrangements disappointing. It can get beyond busy here, with lines out the door just to order. Its the busy days that are frustrating, you can wait up to 20-30 minutes to order, then be given a number for your order but then there is no table to sit on? On several occasions we have been and our food has been ready before there is a table to be seated at! I only visit now on the odd occasion I can go during a working day.

Approximate cost: $20

Love this place for a hot chocolate , waffles and a good chat! Very busy place so sometimes need to wait for a table but is worth the wait!
Good place to catch up with friends although can sometimes get rather noisy

I love coming when I'm catching up with some friends or need a quick chocolate fix! The food is absolutely amazing. Great service, fantastic atmosphere, quality food! Love it!! Highly recommended.

I like most women love chocolate and desserts and a restaurant that specialises in just that is fantastic, my favorite is the double waffle and oink granita drink, very refreshing, the staff are slow and disinterested, there's a long wait most nights and the prices are a bit excessive, its a treat every now and then but not a weekly thing

Approximate cost: $30

I went in there asking for eat in , they said that was fine.
Served me, Made me food then i had to wait 30 mins for a table. Was not impressed but the food is amazing and they have the best dweets.

Approximate cost: $20

As a self-confessed chocoholic, I was over the moon when Max Brenner opened its doors at Westpoint as I live around the area. My absolute favourite item from their menu is the Banana Split Waffle Sundae - HEAVEN! I also like the Suckao, Italian Thick Chocolate and the Mexican Spicy Chocolate - YUM!

However, I don't go here as often as I would like nowadays for a couple of reasons: (1) Menu can be a little steep on the pocket, but for a once in a while treat, I guess its ok; and (2) This is probably the main reason why I don't go as often anymore - the lack of customer service and the overall environment of the Blacktown store's site. I feel that the staff are not very attentive and are more interested in carrying on their own personal conversations with either other staff or their friends loitering at the store. If the store were to go through some changes, in particular, change in staff's attitude and improve customer service, I would consider making regular trips here again.

I visited Max Brenner Blacktown yesterday and I can honestly say there are good and bad points.

Bad: I waited at the counter for 5 minutes for someone to serve me. I had to ask a waiter walking past who would take my order, and it turned out that the disinterested looking guy on the register who wasn't really doing anything was supposed to take it. I guess just standing next to him and looking at him and the menu behind him and…. waiting wasn't enough, I had to walk right up and ask "would you like to take my order". Otherwise it seemed like I would have been there all day.

Good: The food and the drinks were very nice - fresh, tasty and served promptly with a smile.

I would try it again but with reservations. If I was this guy's boss, I would counsel him to try and least show some interest in the customers. While eating there, I watched a customer walk in/out/in/out looking at the various items for sale in the display area. Not one staff person asked if she required assistance (and it wasn't even busy). It's a shame that a place like this is likely to lose customers through an apparent lack of interest….

After a visit to this store I left disappointed after all the 'hype'
How do these places get great reviews when the service is so vital yet so dull.
The food and drink were gorgeous and would definately return however atmosphere was pretty drab, cost is overpriced and staff just dont want to be there.... so overall a disappointing trip