simply put, not a fan

where i live (granted, it's a new suburb) there's practically no buses

where my station is at there's practically no parking

but at least sometimes my train runs at express, which saves a lot of time, and nine times out of ten it's on time, so it's not that horrendous

where do i start??!! Late or cancelled trains on the frankston line at peak times almost every week day. No announcements or appologies on unmanned stations, glenhuntly included, dirty, smelly bathrooms and waiting areas, Boom gates that close too early and make people miss trains that come several minutes later. Bad service, bad attitude and commuters are treated appallingly

not very helpful, not a great experience, need to improve customer service
wouldn't go back there to ask for help

Approximate cost: $free

Train delays are disappointing. Sometimes, they last anywhere from 30min to an hour. I would prefer more express trains in the morning. It is a pain to take the train at 7.30am and it stops at every station. Train tickets for zone 1+2 are expensive too.

I have seen a great improvement since the last change over. Considering how bad the connex service was, I would have to give Metro credit for improving its services. However, there are times, every now and then where you would hear your train being delayed for expected at another time. Not that suprising.

I catch the train daily and have found the train cancellation frequency appalling. There is certainly room for improvement. The morning and evening trains are jammed packed with people with little room to move. People are anxious to get to work/home on time so they cram and push as much as they can to get into limited spaces. Also there is not much to hold onto if you are left standing in a crowd. Cancellations are particularly annoying and frequent. Commuting to the city daily with a zone 1+2 ticket is very expensive and not worth the value for money.

Approximate cost: $52

I have almost never caught a train at its scheduled time. Metro's pathetic service standards allow to classify a train as 'on-time' if it runs to within approximately 5 minutes of its scheduled time, and it is only required to run 88% of its trains 'on-time'. Such a disgraceful level of service would not be allowed in most other developed countries. It costs too much - public transport as an essential service should not be provided by a profit motivated private company, it should be provided at cost.

Since the take over of the rail network by Metro it has been good to see more customer service staff and ownership for problems. Safety is still a major concern on lines such as Werribee, Frankston and responses to my complaints regarding those is to press the distress button. C'mon Metro , take passenger safety more seriously!

I think cost-wise the price is competitive considering a Daily Zone 1 ticket of $6.80 can last all day and take you to many places in and around Melbourne on bus, train and tram (compare that to taxi fares!). Quality is satisfactory, but there is definitely room for improvement: cleaner trains, less graffiti / vandalism, better station facilities including adequate seating. Service is definitely poor, with too many cancelled and late services, and many services are not regular enough (eg. Sundays or after midnight). More trains are required, and more services - but this is really up to the Government to provide since Metro is only a private operator on the Government's behalf.