Customer service is fast and efficient. Wait times for meals is very reasonable and the food is exquisite. I love their new loaded croissants.

Approximate cost: $15

Today is my birthday. My parents knew which cake I wanted and ordered it about 2 weeks ago. It's a pink cake, totally covered in pink strawberry icing/cream stuff. Very recognisable.
Today my father picked up the ordered cake and when he brought it home I discovered it was completely the wrong cake! They had given me a strawberry gateau, which looks nothing like the cake my parents were looking at- it's not pink, it's just a mess of cream and way too much red jam, not nice at all. This is the 3rd time we've ordered a cake from there and are given the wrong thing.

The service is good when I go there to eat, and the food is okay (not brilliant). But if you're going to order a cake from them, check it before you leave the store, because they don't show it to you automatically, and in our experience there's a good chance it's wrong!

Approximate cost: $24.00