Absolutely disgraceful service by Scott and team.
I would highly recommend anyone to steer away from taking their car anywhere near that place.
I took a friend’s car and very clearly asked for oil leakage check and described that I suspect that this could be a result of bad oil filter installation by previous mechanic.
I asked to check if that’s the issue, if not to tell me prior to changing oil to avoid getting oil changed twice.
I receive a text message that the service was done. They just changed the oil in the car without calling me and now they expect me to be happy with a useless oil replacement which will continue to leak.
I know that Scott will say that I didn’t ask for a service which includes the comprehensive check for the car. Thus, they didn’t bother with my request to confirm if the oil leak issue reason is clear prior to doing any work. I would’ve asked to fix the oil leak problem prior to proceeding with the oil change to avoid redundant work and paying twice for the same thing.
Never seen such poor customer service before in my life. In this case, the management is always right, and the customer is clueless.. What a ripoff and waste of my time…

i cant believe what a good experience i had with a mechanic, even the front desk was so so friendly, they called before any work was done, explained everything and we worked out what was urgent etc - def going back and i highly recommend them