Very disappointed. I have been to this salon twice, with the second visit being held in hope for a better experience than the first. The second visit proved to be worse, so I definitely will not be going back (I don't give that many chances). On both occasions my hair was style cut poorly. I was spoken to as though I am a half-wit for the entirety of my appointment. Yes, I am friendly- but not stupid. It is simply unwise to mistaken the two. My hair turned out to be uneven, and required a secondary appointment with a real hairdresser. Aside from all of this, they have a running special on their website, of which both times I have asked for the discount to be applied, I have been met with sighs, eye-rolling, exasperation, attempts at negotiation, and overall reasons why I cannot qualify. In the instance where I was paying for my uneven/ poorly styled hair, the staff said that I did not have my hair styled cut by the right person??!!!! Where is it within your website that you have stipulated such terms and conditions? I paid $64.00 for a bad hair cut and shampoo. No blow-dry, straightening, treatment, etc... Not going back. You have been forewarned.

Unfortunately - if I had jumped on line to check the reviews before booking, I would probably not have booked. As much as the attempts at customer service were there, the hairdresser who did my hair was by far, one of the most unprofessional, hair dressers who left me feeling genuinely unhappy at my experience. I'm not accustomed to leaving poor reviews, but felt compelled to notify anyone else considering this place. The hairdresser was constantly making comments about my hair, playing with it like you would a child (up to a point in the air) and laughing just generally making unprofessional childish comments - the whole experience was very uncomfortable. Hairdresser attempts at trimming my hair were having left my hair sopping wet and trimming in 4 or 5 snips in a line. The half a star is for the colour, which was in the end quite nice. It's a shame as I felt this place had potential, I do not believe I would have been treated like this by one of the staff. (I did book this on a promotion which indicates it was about booking as many people not about the quality of the experience)

I absolutely loved my whole experience there, it was beautiful! I am VERY happy with the results, and what a lovely atmosphere. I want to thank everyone there for being so honest, kind and welcoming, I can't wait for my next visit.

My Valentines present from my partner was to get my hair coloured from brunette to blonde. After booking with another salon, I found a voucher on a daily deals website for a full head of foils, cut & blow-dry at Paris Pearl. I thought excellent! Save half the cost. On the night of the appointment I went in with my boyfriend and showed the hairdresser a photo of me a few years back on what colour blonde I wanted. Hairdresser said that's fine, a bit of my darker colour would come through though. I was ok with this. 3 hours later at 9pm and I was all done. After we left, my boyfriend said he expected a lot blonder than what I got. The next day in the natural light I was very disappointed with the result. The shade of blonde I had was no-where near the shade of blonde in the photo that I was expecting. At work, one of my colleagues lifted my hair & said that you could see the horizontal stripes where the foils were, it looked all over very stripey & I should go back. On Saturday I consulted with a hairdresser in the original salon I booked, and she suggested I go back & ask them to fix it, she said the same thing, that it was very stripey & blotches of blonde everywhere when I put my hair back & the foils had "bled" because they were put too close to the scalp. My boyfriend & I went back to Paris Pearl & spoke to the hairdresser who did my hair. I told them I wasn't happy with the end result, and showed them the photo that I showed them on the night of the booking. They explained that as I had a boxed colour in my hair, this would involve a colour correction (which they did not mention on the night of the appointment) and it would require two tone foils which they said was not part of the offer. (The voucher T&C's did not mention anything about only one tone allowed). They were worried that since my hair was so thin, putting a bleach blonde colour in and that I had a boxed colour in my hair, if they did the shade I requested my hair would snap off to about 5cm in length. I was not advised any of this on the night of my booking. There was another hairdresser there, who took photo's of my hair, both with it down, and pulled back. My boyfriend pulled a section of my hair back to assist with the photos. My hairdresser said they could not make any decisions on what the resolution would be, they would have to speak to the management. I left my contact details & we left the salon. About half an hour later, on Saturday afternoon I got a call from the management. I said I am just not happy with the result of my hair and begun to explain the situation. They then went on the rattle off a whole heap of statistics on how many of these deal vouchers they do, other statistics about the salon. They then said that my boyfriend was pushing my hair around pointing out what was wrong with the colour. I corrected them, that he merely lifted a section of my hair to get a good shot when the hairdresser was taking photos. The phone conversation continued very one sided, with the management offering me a full refund straight away without an offer to fix my hair. They continued to talk over me whenever I tried to say something, saying that they had won multiple awards & are a very community based business. Management said that there is a cheque waiting at reception for me for a full refund & that was the end of the discussion and said goodbye before I could say anything. Whilst they were writing the check, looked at my hair (which was pulled back showing the terrible stripes) and shook their head. Whether that was in disbelief that I had the nerve to complain, or in disbelief that such a bad job had been done. Needless to say I will never recommend Paris Pearl.

This is the worst service experience I have ever had. I arrived before time for my 1:30pm appointment to be greeted by the friendlystaff. I thought that was friendly and wondered how on earth will get to me in a minute if the client staff has just brought over from the wash area, hair soaking wet will get through the hair cutting, blow drying and styling all the while swivelling left to right and around clients head taking time cutting while they discuss something about something I was not paying attention. Seeing staff was the only one cutting hair, other was doing nails and on wash up I called my girlfriend to bring me some food because at the rate things were going, I will not be seen to in the next half hour. Nearly half an hour passed. Seeing there was no water cooler around I asked where I could get myself a drink of water. Was apologetic and the water was hurriedly delivered to client! This of course warranted the WTF look from me. Staff laughed it off and I suggested client might like some water. My food arrived just as I was called up for the consultation with the colourist. Asked which colour I would like and informed me I would be charged and additional $45 for the toner to achieve that colour. I asked what a toner is, why do I need it, what does it do? The simple answer I got was just that simple! It tones your colour. I questioned why I was required to make an additional payment to deliver the service I had already paid for and this additional cost is not on the fine print. Agreed with me but had to charge for it. I asked to speak with the manager. other staff arrived and explained it is standard business practice. Anybody walking off the street is charged extra for the toner. I surely did not walk off the street. I pre-purchased an online voucher for a personalised professional consultation, a stylish cut and blow dry, full head of foils valued up to $300 all for $79. I went back to the consultation and soon realised my only options for colour that will not require a toner are blonde colours. Now imagine my black hair with bleached blonde highlights. Not a good look. I was not comfortable and stood up to leave. Before I could leave I had to tell them that I was not happy about paying for something that was not in the fine print. Offered it to me for $20. I am a reasonable woman. I stayed and hoped for the best.

I can not express how dissapointed I was after my experience here. Please do not get your hair coloured or cut here. My beautiful long hair was ruined here and two momths later I'm still paying the price to get it fixed. Don't fall for their deals the staff left foils in my hair for over 3 hours- and don't get me started how long it took them. Worst experience ever!!!!!!!!!!!!!!! Please do yourselves a favor and stay away!!!!!!!!!!!!

I would like to thank Jo at Paris Pearl I was alittle unsure when I was told that Lillian had moved on to help her family business. How ever after laughing my way through my colour with Maria your new Irish lass I walked out as I have done for years thinking true to form Jo to work with your team you have to be skilled. I am one of your clients from when you were working at home as a solo mum. Your kids were answering the phone when you were busy and taking appointments. I was going through a terrible time and you helped me to build my confidence back and 12 years later I am still part of your environment it isn't about dollar for you its about a true good old fashion providing a great service for a living. Thank you I know you have been unwell this past few years and you still soldier on. The team you have pick are always skilled and humble even when you are not looking. And that says allot about you and your very lovely Paris Pearl Hair and Beauty lounge.

Best place ever!! I love all the Paris Girls!!!! Best brows on the planet & best prices for hair as well love love love. My fav lil man is Boston the little pug, OMG so cute. Also ladies just saw the wedding you did in Italy it looked beautiful. The best customer service & services these girls treat you like a diamond. A warm environment where laughter is always herd. People who write nasty comments just have issues, signed up just to say to you guys how great you are. I'll see you guys when I come back from Brazil in two weeks for my appointment. Honey Daniel Dew x

I have been a client for 3 years now, I live in Melbourne and have a busy work life unfortunately most of the beauty and hair salon's in Melbourne can't do my eyebrows or hair. So I fly to Sydney every 5-6 weeks to get my eyebrows done which Jo the international eyebrow shaping QUEEN makes them look amazing I'm from Spain so my eyebrows are naturally thick most beauty salon's were making them look like Nike ticks as she would say, try are perfect so if you want the real deal of glamazon see Jo. Also I get my hair done straight after my eyebrow appointment, Lillian the hairdresser that works at Paris Pearl is amazing, I first came In with black short hair (it was awfully) a lady from Melbourne that was doing my hair before a Major photo shoot butchered my hair. It took her a while to get my hair were it is today now my hair is light chocolate brown which is stunning an my hair is down to my waist her hands are magic. All the staff there a lovely, the shop always looks superb an smells Devinne thank you Paris Pearl and Jo for listening to all my problems and made me feel positive every time I walked out, you guys are so real and amazing thank you again. See you guys in a few weeks!