4 reviews about Moving Professionals

coffee007
27 Nov 2013

Moving professionals is the worst removalist company ever. Not professional at all, Do not use. We received our delivery after 1 month not the 7 -14 days as promised. 4 times we were given delivery dates and each time the only way I knew the delivery wasn't occurring was when I rang them to find out why no one showed up. We spent $7500.00 with this company and not once did they ring me to advise it would not occur. Never an apology it was more an inconvenience I was calling them. Large amount of damage. Only one person arrived to unload the truck at 6.30pm at night. Even when the management got involved, screamed at us over the phone like it was our fault. Advised they would look into this and do something but didnt even call us back. Not a single apology on any call after waiting 1 month for our possessions that were damaged. I only hope I stop someone else having this pain.

kaa977
19 Feb 2012

I dealt with removalists quite a bit but THEY are BY FAR the worst company ever. 1. Once your staff is collected, you are advised that you have to pay $650 extra because of the excess. Otherwise, you will not get your stuff. 2. The delivery is with an 'open date'. This means you don't know when your items will be arriving. Ours arrived in 10 days from VIC to QLD. 3. Finally, because they know how dodgy they are, you must pay the removal fee BEFORE the delivery. 4. If you try to complain about any of the above issues, management take offense. My advice is to simply FIND ANOTHER COMPANY which may quote you more but will end up costing you less money and headache.

Enna245
20 Jan 2012

Very disappointed: half of the boxes were badly mangled and some of the items were broken. They also require full payment BEFORE delivery and I was informed of a blow out figure once all my stuff had already been collected. I did not get couple of my items, and when I requested them to track them down I got very dismissive response:" We'll look into that"...however, nothing has been done and I suppose I never get my stuff back. Never ever would I recommend this company to anyone!

kaa977
19 Jan 2012

I dealt with removalists quite a bit as I move often because of work, but Moving Professionals are BY FAR the worst company ever. 1. Once your stuff is collected, you are advised that you have to pay $650 extra because of the excess. Otherwise, you will not get your stuff. 2. Some of your items will be damaged and you will NOT be offered any compensation or assistance to find the items. All you get is a staff on the phone giving you some vague "answers'. 3. The delivery is with an 'open date'. This means you don't know when your items will be arriving. Ours arrived in 10 days from VIC to QLD. 4. Finally, you must pay the removal fee BEFORE the delivery. 5. My advice is to simply FIND ANOTHER COMPANY which may quote you more but will end up costing you less money and headache. Just STAY AWAY!

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