I have been going to this accountant for years to do my tax return, and thought they did a reasonable job, (it's hard to know if some other accountant could do better). However they did my last tax return and emailed it to me for checking. I found various simple items that they hadn't included in the deductions totalling around $600 and mistakes that had just been copy and pasted from previous returns. To top it off, they sent a hard copy of the tax return to me to sign, including all my personal documents, to my old address, even though I had notified them of the change of address. All of my personal papers including full name, address, date of birth, tax file number, original share certificates and bank account details appear to be lost. I am now concerned about identity theft. As for value, the previous cost for 2 people was $462, now it's $400 for 1 person. Needless to say I will not be returning to these accountants.

Approximate cost: $400