All good until you have an issue. Non responsive to emails and does not return calls. Then when you finally get in touch with them, they send you away.

Purchasing the product and delivery was fine. But then when I had an issue with the product they didn't want to know me. These guys have zero after sales service and their tactics of ignoring people might make some problems go away but not me. Sorry for the long winded review but please read before you decide to purchase from them.

I bought an Ezydog harness online through MyPetWarehouse. After a 20 minute drive the harness had worn on the seatbelt of the car. I sent an online enquiry with photos and got no response. So I followed up again and thankfully they responded this time. I received a phone call from a very polite and seemingly helpful Damien. He was apologetic for the first email not being replied to. He informed me to send the harness back for a refund. He said Ezydog can be difficult to deal with but for me not to worry as MyPetWarehouse will organise my refund and deal with Ezydog themselves. I sent the harness back at their request and also at my own expense. Then waited and waited and waited. I checked the item tracking and found that the Stafford store had had it for 10 days. So I followed up with them again. Who knows how long I would have been waiting for if I did not contact them? They replied saying I was not entitled to a refund as they believe the wear marks to be chew marks (they aren't and how anyone would think that is beyond belief) they also tried to say that the harness was very worn since my purchase earlier in the year (it's not, it is still very much in brand new condition) Now I agree I had purchased this harness earlier in the year before our travel plans were halted due to covid but the harness is in brand new condition. Nowhere near very worn. So now I was without my money and without the harness. I had only sent the harness in at their request as the return and refund process. After my initial shock that somehow my dog is able to twist it's head in a 180 degree position and chew through a strap that's near her ear I replied questioning what I was reading. I also tried to phone the Customer service fellow Damien to query what he initially told me vs what the Stafford store were telling me. 3 times I called leaving a message and finally after the 3rd call and message I got a phone call back. Of course only to be told that he is reneging what he initially told me and I would have to deal with Ezydog directly.

This has now stretched out for 5 weeks so far. 5 weeks, countless emails, several phone calls and the issue is still not resolved.

They have given me Ezydog details to chase it up with them. How bad can a companies customer service actually be? To constantly ignore someone, try and fob them off with lies that the product is very worn and chewed and then just give you contact details for someone else instead.

Hopefully Ezydog are more professional to deal with and hopefully Ezydog can see the difference between a rub mark and chew marks. Do not hand over your hard earned money to these dogs (no pun intended) if you expect any kind of after sales service. All I want is reimbursement for a faulty product and I also believe that Ezydog need to change their design so this does not happen to anyone else

Edit... Best Friends, the parent company for My Pet Warehouse contacted me to resolve the issue and have refunded for the defective harness. We can now move on and will be researching more on which harness to purchase. Obviously we won't be buying again through My Pet Warehouse.