When booking a removal service, I was told over the phone by [name redacted] that a notice period of 3-5 days was necessary for redelivery. When attempting to book redelivery with the required notice - eight days - I was informed that delivery in the ACT only occurs every Wednesday. As a result, delivery would be unavailable until a week after we moved in to our place, forcing us to essentially camp out or pay for further accommodation in the ACT. While I understand that delivery may not take place on a specifically requested day, as per their terms and conditions, delaying a delivery by a week is unacceptable. I am currently waiting on a delivery date. Multiple emails to the company have resulted in a run around and a delightful phone call in which I was talked over, cut off and condescended to.

I have lodged a complaint with QLD Fair Trade office and have yet to hear back. I would not engage this company’s services (or lack thereof) again.

Approximate cost: $4500

I was moving interstate from Qld to Vic (approximately small 2 bedroom home)... Firstly, at no stage was I advise that my furniture would be transported via train and nor was I ever advised of an ETA. I have moved interstate a number of times and it has always been via truck and it takes 4-5 days.
My items were collected on 21 January 2017 by this company and the young man who collected my things said that I should contact the company on Monday to get the ETA and it was only at that point that I discovered it was going by train.
When I arrived in Vic early the following week and contacted your company I was told that the ETA would be mid week the week starting 30 January 2017. This shocked me because I was only expecting a few days transport, however I accepted this and when it came to mid that week I was advised that it would be mid to late that week. I then called late that week to be advised that the new ETA was mid to late the week starting 06 February 2017! (Please note: During this call I was advised that the return phone number they had was incorrect, so I provided my correct number)

This upset me greatly as I was now living in a house with very little possessions and no furniture. I called the National office to see if there was any possible way to find out where my items were or get a more accurate time on when this would arrive as some urgent information was stored with my furniture. During this call I was very upset but I did not feel that there was any empathy from your staff whatsoever. Instead it was brushed off that the train service is what they deliver and there are sometimes delays. How is this good enough? (Please note: that during this call I was AGAIN advised that the return phone number they had was incorrect, so I provided my correct number). The lady told me to call on Monday 6th Feb and they would be able to give me a better idea on when the train will arrive.

I attempted to call this company on the Monday but got reception/call centre and was advised that she could not provide the ETA so she would get someone to give me a call back (Please note: I AGAIN had to provide my correct phone number as it was incorrect on your system). I didn't hear anything back. Which made me very upset that I was not being updated and being left aside! I sent an email expressing my frustration and the following day received an email saying that it should arrive on the Wednesday. I then got a call on the Tuesday afternoon (on the correct number) and the lady advised that my items would arrive between 10-1pm the following day. I was finally happy that it was here and was hoping that there was no other issues.... I was wrong!!

On the Wednesday, the removalist allegedly had been given the INCORRECT phone number for pick up. He arrived at my address in the morning and tried to call this number numerous times without luck. This caused him to get frustrated so he called my father's phone number (which was the pick-up number) and abused him on the phone. He was EXTREMELY rude and told my father that if someone didn't get there right away he would pack up and f*cking leave.

The removalist then called me and again was EXTREMELY rude on the phone saying that he had been waiting for 30mins and he had a very busy day. I left work (which was only 10 mins away) and went their straight away. When I arrived I heard swearing and banging in the van. The young guy had blood on his knee (unsure how he got this). The older guy was very rude saying that he had been waiting and that he was given the wrong number and this stuffed him around. I told him that I had advised him company many times about the phone number so if he had an issue to take it up with them. He then tried to be nice by engaging in some conversation but throughout the day he was very rude to the young guy (who I presume is newish to the job). He was talking rudely to him and at times yelled at him. I thought this was VERY unprofessional.

To top this off, when the items were brought in I noticed that some of my furniture was broken, for instance the leg on my buffet cabinet was broken and a support beam of my bookcase was missing causing it to fall over all the time.
A number of my items had dents and scratches on it too.

I will NEVER use this company again and would NEVER recommend anyone use their services. I tried writing to the company several times but they have refused to write back or apologise. I have advised other companies of my issues with them and they will be putting the feedback online for people to see.
I think it is soooo unprofessional how I was dealt with and I hope that no-one ever has to go through what I went through.

DO NOT USE THEM!!!!