2 reviews about National Tradies Pty Ltd

14 Jul 2016

Just wanted to say your service was great!! Blinds were of great quality and I didn't go over my budget. A big bonus was your 5 year materials and workmanship warranty. Took 12 days to install not 10 that was my only problem.
Big thumbs up overall!!

Approximate cost: $1850

verified email - 02 Dec 2015

National Tradies customer service was very poor! They don't know the meaning of the words customer service. Good product at good price but service is just non-existent.

I ordered 4 wood venetian blinds and one Holland blind which were to be installed by 19th October 2015. They eventually were installed on the 5th November despite their printed promise of supply and installation within 10 business days. I had ordered the blinds and paid a cash deposit on 2nd October 2015. On three occasions they were coming out to install the blinds but then simply didn't turn up. They didn't phone or send me a text to tell me if they were coming or why they hadn't shown up. I had to constantly phone them for updates and to find out why they hadn't shown up as arranged. It caused enormous inconvenience and frustration and it cost me $19 in phone calls chasing them which I deducted off their bill.

Once they were installed, because I paid cash, the installer did not have a receipt. Asked me to text him my email address and he would email the receipt for the guarantee. I have texted him 3 times since 5th November and still have no receipt and expect I will never get one.

Even if you have to pay a bit more, go elsewhere. DON'T TOUCH THESE GUYS WITH A BARGEPOLE!

Approximate cost: $1160

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