3 reviews about Novotel Pacific Bay Resort

verified email - 08 Sep 2017

The grounds of the resort are quite nice. Rooms are a little outdated but it's ok if you're just staying for a night after a long drive. Restaurant's quite nice too.

Approximate cost: $25

verified email - 03 Mar 2013

this place is , siturated and i dont know why people complain ,the barman treated us with respect and was able to make the drinks we wanted , when we checked in they had our room waiting for us and the price was perfect , the food was perfect and i will stay here again regardless to what others say

verified email - 03 Mar 2013

Do not ever bother staying at this place! Right from the beginning this was a mess. We rang and booked at 7.30pm for the following night and when I rang to co firm the following morning what time check in was they said we have no reservation for you tonight, you were supposed to be here lastnight. First problem! So after explaining they had obviously booked it wrong we managed to get a new booking for the right night. When we arrived we checked in and got the keys and head to the room which had not been cleaned or made up from the guests prior to us...nice! They found another room for us and then the staff kept wandering in with their keys bringing towels then face washers then hand towels all without knocking once! Head down to the bar and you are greeted by the rudest barman ever and pay $25 for two drinks at happy hour so hate to see it at cranky hour! The rooms are very old and don't bother getting the breakfast included as it is filthy so save your money and go to McDonalds! The TV didn't work either so as long as you can lip read you are good. This was a suite so I can only imagine how bad the lesser rooms were. I was very surprised how bad this really was as Novotel is part of the Accor group which I thought was always quite good.

Approximate cost: $260 per night

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