We attempted to book a night tour through the "Old Dubbo Gaol" and found a real lack of customer service. We had checked the website which told us nothing of use in regards to when the night tours were held. We sent an inquiry email and after about four days with no reply we decided to call. There was no answer so left a message... one week later and still no response. We sent yet another email asking just what you have to do to make a booking since we have emailed and called without a response... What we received was a rather rude reply, no apology for the lack of response and did not offer to help in anyway at all.

We were told to PLEASE NOTE Night Tours are only held during school holidays... sorry must have missed that on the website pretty sure it asks to call for times and bookings... I do have to wonder though why these ADULT ONLY tours are held ONLY during school holidays...

But we were informed that if we had a group of 10 we could have a night tour any night and any time we wanted for $600. That's only about double/per person what the normal cost is....

This also was of no use to two people who are only visiting the area for a few days... Their lack of customer service only delayed us making plans and bookings as we waited for their response so we could make arrangements for accommodation.

After this experience... We are even giving the day tour a pass...

Approximate cost: $30/Person

You get to have a look at what life was like in an old gaol. Even though the gaol is small, the exhibits are very interesting and informative. Some of the cells contain life like prisoners in them. I spent about 1 and a half hours at this place and my kids enjoyed it as well. They were given work sheets by the staff to complete and went exploring around the gaol to find the answers to the questions on their sheets. Once they finished they gave them in and were each given a cute badge saying "I survived Dubbo Gaol"- a great little souvenir.