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Hi Sharon,
You had a 30min appointment that you were 20min late for, as we had a fully booked day we opened a half hour earlier just to fit you in. You gave no notice that you were running late and we could not do 19 extensions in 10 min, it takes the full half hour at best as was explained to you. A half head takes 1.5 hours and is 50 strands. Our next client was coming in during her lunchbreak and had asked if we could make sure that she was out on time that day. We did what we could to accomodate your needs, if you were on time there would not have been an issue.