Staff were friendly and very happy to assist me in any way they could. I walked out with a great pair of prescription glasses. I was happy with the service.

I recently purchased an expensive pair of tinted sunglasses with them. It took a week and a half to make, quicker than they told me it would. The lady who helped me with my initial order was friendly and forthcoming.

When the sunglasses arrived they were far too light than the tint that I ordered, and so I sent them back. They told me they'd have to send the tinting to another branch as they cannot tint it at the Eastgardens branch. A week or so later, my glasses returned much, much darker than I expected in a horrible red tint that I had not asked for. Looking through them was like looking at a 1970s polaroid! So unsafe to drive with, my main reason for getting them.

I asked for them to be re-tinted yet again and explained very clearly what my issues were with the tinting. Again the staff was really friendly and helpful, and I asked the person working to write down 'remove red tint' on the work order.

Two weeks later, my glasses arrived and were exactly the same as when I had sent them to be re-tinted. They accidentally gave me the work order and it said "lighten slightly" and said nothing about red tint, which I had politely explained was my reason for re-tinting.

While the staff is always polite and helpful, this can only get you so far when there are no real results to be had. I now have a pair of $500 glasses that I am too embarrassed to wear because they are dark red globes on my face. While OPSM has some really good frames, that's all they have. In the future I will only purchase frames from them and get my normal optometrist to put in the lenses and tinting, as I have had no issues with lenses from him. The only reason I went to OPSM in the first place is they had a better selection of prescription sunglasses.

I have been a customer of this branch for 8 years and am always impressed with the level of service and the quality of the optometrists. I recently had a problem with my prescription glasses which were past the warranty period, but they replaced them for only the difference in the price of the frames. Exceptional customer service.