Standing at the Optus store waiting to be served - we waited & waited 30 Min's later my Husband said that's it we are out of here ...... never to return. The item that we need for our phone stayed in the shop . They had a full day I must admit ,but they did not acknowledge any customers standing around and Optus should have more staff on . We have dropped our Optus service now and have changed providers.GONE WITHE A C N