I'm currently receiving care at this hospital and with all honesty I can say I have been treated with the best care from Emergency to the current ward I am in.
Thank you all you're doing a fantastic job!
On the 28th of April 2023 I went into Peninsula private hospital for a replacement pacemaker stayed overnight came home April 29th.
On the 17th of April I went to the toilet and my stools were not the normal colour the were very dark in colour I thought I could have a bleed so I rang my Doctor and was given an appointment for the 19th of April my Doctor said I should go to emergency and have it checked.
I went to peninsula private hospital were I was required to pay $400 I was called into a side room, at the time I didn’t know if the young man admiring me was a nurse or a Dr he took down some information and I ask him if he could check my pacemaker operation sight, the operation sight was red and agree and also swelled he checked the operation site and said it was ok there was no infection I was shown to a cubical until waited until i passed more stools which were pronounced ok and was discharged.
2 days later I woke about 5 30am and the left sleeve of my pyjamas was soaked i though I must have been bleeding on inspection there was only a small amount of blood the wet was clear fluid the stitches round my pacemaker operation had come undone and you could see my pacemaker, the patch over my operation site had come away so I changed my clothes and went to peninsula private hospital emergency I told the girl what had happened and needed to be seen by Dr or nurse she said I would have to pay $400 to see someone I explained I had attended 2 days prior and had brought to the attention of the admitting person my concerns about my surgery and I didn’t think I should have to pay again to which she said to be seen I would have to pay $400 and take it up with the hospital I was admitted and a nurse cleaned the operation site I was told I nothing could be done there and then so I choose to go home I’m my wife’s carer so if nothing could be done I would go home.
I was given a script for antibiotics and discharged.
The following day I was contacted by someone from the hospital to say the hospital didn’t have a surgeon qualified to perform the operation which entailed taking out my pacemaker and leads going into my heart and this is a special operation with only 2 surgeons in Victoria capable to do this operation I received a call from Dr Gareth Wynn to say he new my operation was urgent but he said all his operations were urgent and he would get my surgery done as soon as possible.
I have contacted peninsula private hospital regarding the second $400 dollars I had to pay the said that there was nothing noted about my concerns about my operation site so hospital would not be refunding my $400 my insurance payed over $29000 to peninsula private hospital and over $36000 to Melbourne private hospital.
Thankyou HCF Insurance.
I’ve never been to a private hospital before and I can honestly say I was treated with the best service, the doctors and nurses where so lovely!
I’ve had such bad experiences in public hospitals and they didn’t listen to me, so I was literally nervous to go but they actually listen to me and saved me from more damage I could of done to my bowels.
Would definitely come back, thank you once again!! :)
I would highly recommend not using Peninsula private. I was met with arrogance, disrespect and a level of care not even on par with some of the worst public hospitals I’ve been in.
When I enquired why I had been left alone all morning without medication, and didn’t think that was a level of care befitting anyone. My neurosurgeon told me I could go home if I didn’t like it.
I enquired at nighttime where my normal medication was, I was told they new nothing about it.
Also there neurosurgeon Michael Knight was one of the rudest, most uncaring doctors I’ve had the misfortune of meeting.
All on all I give Peninsula Private hospital a -1/10
Ps. If I could give less stars I would
I don’t know how the other reviews got more stars. The only thing I can suggest is they are related.
I had a bad fall and my husband took me to Peninsula Private as they advertise an emergency department. After we paid up front I was taken to triage. The nurse asked what the problem was and when I said I had a fall she said we shouldn't have gone there because they don't do trauma in their emergency department. I ended up going to my GP who sent me for xrays which show I have a badly fractured ankle that requires surgery. Peninsula Private was an expensive waste of time. They shouldn't say have an emergency department if they only treat non traumatic problems.
I had one of my surgeries at this hospital. Lovely friendly staff! I was well looked after and had the hospital call on me the next day to make sure I was doing alright. Really happy with the service, and overall appearance of this hospital =)
after many surgeries over a few decades,can honestly say that this hospital is up there with the best.reception staff meet and great well.nursing staff mostly friendly and helpful.
Clean wards,top notch theatres,friendly,helpful(most of the staff)
Rooms are lovely with nice views(most of them)alot of private rooms.
Catering was lovely,and Im vegan/vegetarian also.
Nice little cafe for a quick coffe,snack,flowers(not many)magazines,some toiletries,teddies to purchase.Atm available.Internet access also.
Pretty little courtyards to go and sit in and also look at from your bed.
Only gripes,NEEDS an emergency ward!!!! Also,
Dont get a private room (Jacaranda ward) near the kitchen,bang bang noises all day and some of the night.
I had my 1st baby at Peninsula Private in 2005 and just recently had my 2nd child there as well. The staff are lovely and the food is good! it is a lovely clean and caring hospital. I also had my wisdom teeth out there a very long time ago.