I ordered 2 bottles ofOmega oil for my two dogs. Order took forever, and when I got it, I was short one bottle. I have lodged 3 tickets and have not had any reply. Their number is disconnected. Apparently, due to them moving warehouses. I would expect someone would own the issue and at least contact me. I will NOT purchase from these guys ever again as it has been months.

Approximate cost: $28

Do not buy from here. Other pet shops online much more trustworthy and reliable, still waiting for my order which I wont hold my breathe for, had to order from pet circle, order has left their(pet circle) warehouse and in the mean time still waiting for a reply from petology whos number is disconnected. BUYER BEWARE!!

Approximate cost: $55

Well I thought I would try Petology and of course if my first order was received in good time and good customer service I would of course use them to purchase all of my dog supplies. Having tried to contact them on 3 occasions with no success and after 14 days I am still waiting for my first order I am terribly disappointed and of course will never use them again! I just hope I finally receive my products.... Companies like this should be fined heavily....

Approximate cost: $110

I had spent approximately $600 on an order for my pup who was due to arrive 12 days later. I didn't hear anything from them for a week so I phoned a week after I had placed the order and was told that due to the size of the order, Petology was sourcing stock and it would be sent later that day and I would receive a "freebie" due to the delay. Upon checking my emails, I found a refund credit for 3 items without anyone phoning to explain, and was told that the first shipment was sent as Petology were waiting on the rest of the order. I was also told the parcel would be there by Thursday, Friday at the latest (12 days after placing the order and the day my puppy arrived). Thursday and Friday came around, my puppy arrived and I had to purchase another shampoo as I was waiting on the parcel from petology and had nothing to bathe her with. I phoned Friday afternoon to the courier company who told me they didn't know what happened with the parcel as it was supposed to be delivered the day before, and I would have to phone Petology to get them to phone the courier company to search for the items. I tried calling Petology about 6 times 1530 brisbane time (1630 daylight savings time, still business hours) and no answer! So left a message asking for a refund due to the poor service I had received. What annoyed me the most at this point was I could've just gone to the shops and purchased all my puppies items, however as Petology was the only place that stocked the specific leash and bed, I went through them; even though I was refunded for the leash. So saturday came (the day after my puppy arrived) and the parcel randomly appears. We were happy with that shipment as my baby had no bed to sleep on the night before and she was very cosy in her bed. Monday came around (today) and petology replied to my message stating that I may have a refund for the shipment I was waiting for if I wanted it. I was happy to receive the shipment as it was a new toy and poo bag refills which I would use; however I asked for the money for the flea shampoo back as I already purchased some when I realised I would not receive the parcel in time. Fast forward to later that afternoon, I have received yet another refund email, however not for the flea shampoo, for the poo page. The flea shampoo and toy are on their way and I am left with a very bitter taste in my mouth. Will NOT be shopping here again, and will ensure all my colleagues and friends are aware of the poor customer service of Petology.

Approximate cost: $587

I've been using this company for a few months now to purchase all of my horse products by Joseph Lyddy as they're one of the only sites that stock it. I've Had nothing but excellent experiences with Petology. Will hopefully continue using you guys and am recommending to my friends and colleagues in the horse world.

Ordered some dog wormers as well as a bed.

They unfortunately were out of stock of the pet bed, but they rang me within 2 hours of placing the order and Alex upgraded me to a more expensive model for the same price.

I couldn't be happier and the dogs love the bed, but naturally hated the wormer!

Approximate cost: $120