I brought a new doona cover for my bed and it had cost me $450 and to get staff here to help you find things is a struggle to begin with. When I got home with my purchase I realised there was a fault in the design on one of the pillow cases. I rang and they said come on in and we can exchange it. When I went in the staff member I seen said no now we want you to bring the entire bed set back in, how difficult all I want is a new pillow case which the first person on the phone had no problem with. To save another trip I even offered to take one off the display in place of my faulty one but no the wouldn't change it. In the end I rang the Robina store and they were ever so helpful and did it for me without a hassle right away even taking the time to go over e ery detail in the replacement case so I wouldn't have to bring it in again. I'm not sure if these store are owned individually or not but what a difference. Southport want to go and visit the Robina store and find out what customer service really is!

Approximate cost: $450