All dealings with Pratt Agency have been very poor and wouldn't recommend anyone use this agency! The rental property we rented through them, flooded and there was mouldy carpet and damages done to the home. I was 7 months pregnant and no repairs were done, leaving me to have to live in mouldy conditions. We had no choice but to move, once our lease was up, because we couldn't move any earlier. Then when I was at the Ronald McDonald house is Brisbane prior to having my daughter and then even in hospital, the agent continued to ring and harass us wanting to know what was happening and when we would be back and moving. Complete nightmare!! We had other issues as well, as long as my arm but the flooding incident was the worse.