We have been dealing with Proactive for some time now and find the service from the staff and technicians professional and accommodating to our needs. Prices are extremely good and I would highly recommend them to anyone.

The technician, Adam attended to our problem and was very good and solved the problem quickly. However, when I phoned the office several days later to get a description of the fault and how to prevent it happening again, I was met with Sheree who said "I don't have your name listed on here so I would have to speak to the customer". Then I explained that it was my wife who asked for the service and is an intensive care doctor and is busy working long hours until late at night and that I handle these things. I asked to speak to the boss but she would not let me - she said he was away until Tuesday (4 days later). She said that she was the boss "today". This is a case of the receptionist wielding power for the sake of wielding power. This is one way for a business to lose clientele due to a recalcitrant low-level employee. This was not secret military or personal information - it was about an air conditioner fault for goodness' sake. Sigh... So Proactive Air Conditioning may well be a good company (I suspect it is) but it's a pity this happened. Beware of receptionists who want to wield power.

Approximate cost: $220

Please do not use this business. The owner is very rude and has mislead me when doing work. He has failed to honor the service warranty, charging me again and again for essentially the same work. For peace of mind use someone else.

Please do not use this business. The owner is very rude and has mislead me when doing work. He has failed to honor the service warranty, charging me again and again for essentially the same work. For peace of mind use someone else.