Absolutely shocking after sales care. Not one care at all once they have your money!! I tried to do the right thing by Prouds and make my complaint privately but I have been made even more angry and disappointed as I have been completely ignored! Take your hard earned money elsewhere! Marina at Waverly gardens store needs customer service training.

DO NOT go to this shop. I went there about 3 weeks ago when they had a sale on some G-Shock watches that I was interested. They were advertised for a sale price of 149.95$. I went into the store and politely asked them whether they can do price matching. They said 'YES', so I showed them this website called 'android-enjoyed.com.au' which advertised the exact same model for 80$ + shipping - 20$. I asked them if this can be matched, the lady politely said 'NO' which was fine by me. I had no issues up until this point. She then asked a bloke who worked there and his response to me was "Oh, that must be a fake! If not, you would have purchased it already" This is what pissed me off (reminded me of the story about the fox and the grapes), the reason being, I believe in helping the retail business of Australia and hence try and buy from them as much as possible. But with this kind of attitude from them, why would I bother to think about them anymore? Hence, I politely said 'thank you' and walked out of the store. Since then, I have told at least 15 of my friends about this experience and have advised them not to purchase from this store. I am sure that many more people will be told about this bitter store people so that they do not have to experience the same bitterness and poor attitude.

These people need to understand that customers are the ones that are keeping them employed and keeping their business running. If you cannot help the customer, at least, do not insult them. Specially at a time when the online business is throwing many local retailers out of business. I am also sure that this bloke will not get far in life with this piss-poor attitude of his, specially in the customer service industry!

Moral of the story - Just because you people cannot reduce your rip-off profit margins, doesn't mean that other people are selling fake stuff.

One last thing - I ended up purchasing from another retailer who was able to sell me the exact same watch for 90$.

love to buy jewellery at Prouds, special on Sale time, good quality and value, workplace is near Waverly garden shopping centre, twice bought jewellery from Sarah in Prouds, she is very friendly , loved her service ..

Approximate cost: $2000

I'm addicted to this jewellers they always have incredible specials I'm a bit of a regular and the girls know me by name when I walk in ( bad I know lol) the jewellery is really good quality I've never had any problems highly recommend

Really nice pieces of jewelery and a great range of gifts too, the service is fair but there sales are great.

Bought my engagement ring from here. Excellent service but I later figured out i was ripped off by about $600.

Needed a locket for my wife's birthday with the ability to have 3 photos inside. Prouds was the only jeweller that I found with one. Had a nice selection of chains to go with the locket.