Item purchased was faulty and damaged - the owner is extremely rude and offered no help whatsoever, we were not given a refund or replacement even when we offered to pay for the appropriate parts to fix it. They denied the product was faulty (even though we had photos for proof) and we got stuck with it. I told her I would be telling my friends about my experience and she then threatened me with legal action - very rude. This was a very expensive item - so we lost a few hundred dollars due to this disgrace of a business and their dodgey products, it was very upsetting, I could not even re-sell it because it was faulty and unusable. I wouldn't recommend buying anything from them.
Approximate cost: $300+
“Dr Liz and Dirk are absolutely stupendous. Could not have had a better”…
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Wow, thanks for telling us I'm not putting that place on my list of pet shops.