I took a watch into Richardsons to get a new battery in it. The watch is solid gold and worth around $3500. The woman behind the counter was quite aloof (pretty much looked down her nose at me) when I approached the counter. When I asked for a receipt for leaving my watch with them she was quite offended. I explained that it was a very expensive watch and by giving me a receipt that would cover both of us. She went on to inform me that Richardsons Jewellers had been on the peninsula for many years and they have an excellent reputation and the last thing they would want to do is take my watch. As I am a local I know how long they have been on the peninsula and my father has known Mrs Richardson for many many years. The only reason I didn't leave and go to another jewellers was that I was in a hurry. I finally got a receipt much to the ladies disgust. When I returned to pick up my watch she was totally different. She actually called me something like darling or love. It was as if they had checked the watch, decided it was actually solid gold and her attitude was unbelievable. She went from basically scolding me to "If there is anything that we can help with please just let us know." And then proceeded to comment on the other jewellery I was wearing. So long story short, I will absolutely never set foot in Richardsons Jewellers again. The way I was treated when I first walked in was bordering on offensive.

Quick and easy service from all friendly and helpful staff. Wonderful products. After sales service is great. Repairs on products not their own also great value.